Privacy policy

Introduction

Terra Verde Landscaping LTD ("we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our landscaping and garden services.

We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Who We Are

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details provided at the end of this policy.

Information We Collect

We may collect and process the following personal information:

• Name
• Telephone number
• Email address
• Property or project address
• Information relating to landscaping enquiries or quotations
• Project requirements, preferences, and specifications
• Website usage information collected through cookies and analytics tools
• Any information you provide when contacting us by phone, email, forms, or social media

We only collect information that is necessary to provide our services or improve your experience.

How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Responding to enquiries
• Providing quotations and estimates
• Delivering landscaping, garden design, paving, fencing, maintenance, and related services
• Managing appointments and projects
• Communicating regarding ongoing work

Business Administration

• Maintaining internal records
• Managing invoices and payments
• Keeping health, safety, and compliance records

Website Improvement

• Analysing website usage
• Improving website performance and user experience
• Monitoring the effectiveness of our services and marketing

Marketing

Where permitted by law, we may occasionally contact you with information about our services, offers, or updates that may be relevant to you.

You can opt out of marketing communications at any time.

Legal and Regulatory Obligations

We may process personal information where necessary to:

• Comply with legal obligations
• Prevent fraud or misuse
• Establish, exercise, or defend legal claims

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

Contractual Necessity

Where processing is necessary to provide requested services

Legitimate Interests

For managing and improving our business and services

Legal Obligations

Where required to comply with applicable laws or regulations

Consent

Where you have provided consent, such as for marketing communications

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

When data is no longer required, we securely delete or anonymise it.

Data Security

We are committed to ensuring your personal information is secure.

We have implemented appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction.

While we take reasonable precautions, no internet transmission or electronic storage method is completely secure.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that help us understand website usage and improve functionality.

We may use cookies to:

• Analyse website traffic
• Improve website performance
• Remember user preferences
• Support website functionality

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

Third-Party Services and Links

Our website may contain links to external websites or use third-party tools such as analytics providers, embedded content, or social media platforms.

We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information only where necessary:

• With trusted contractors, suppliers, or service providers involved in delivering our services
• With professional advisers such as accountants, insurers, or legal advisers
• Where required by law, regulation, or legal process

All third parties are expected to process personal data securely and in accordance with applicable data protection laws.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data where applicable
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Request transfer of your data to another organisation where applicable
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details below.

Marketing Preferences

You can opt out of receiving marketing communications from us at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Requesting removal from marketing communications

Children's Privacy

Our services and website are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Contact Details

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

• Terra Verde Landscaping LTD, Company Reg: 15527860
• Telephone: 020 3488 1369
• Email: contact@terraverdelandscaping.co.uk

Information Commissioner's Office (ICO)

You also have the right to contact the ICO directly: Website: ico.org.uk Telephone: 0303 123 1113

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, services, or business practices.

Any updates will be published on this page, and we encourage you to review this policy periodically.